Terms

TERMS AND CONDITIONS
(updated 08/25/2026)

1. Introduction
   Throughout this document, ‘We’ and ‘Our’ refers to Cammon Tutoring dba Creative Call Marketing, LLC, its Staff, and Contractors, while ‘You’ ,‘Your’ and 'Client' refers to the adult purchasing or arranging services, 'Student' refers to the person receiving the tutoring. For students under 18, the Client must be the student's parent or legal guardian. Only adults may register, accept the terms, and pay. This agreement outlines the terms and conditions for the services provided to you by our company.

2. Tutoring Sessions
   All of our tutoring sessions are private 1-to-1 sessions. Sessions may not be recorded by either party without written consent. Sessions are held either:
   • in the student's home,
   • at one of the listed Lone Star facilities,
      or
   • online.
     
     In-Home Tutoring Sessions:
     A parent or guardian must remain on the premises during in-home sessions with a minor. Tutoring occurs in an appropriate common area, not a bedroom.
     
     Online Tutoring Sessions:
     Students must have access to a computer and high-speed internet. If the student is not able to use both audio & video, the tutoring session will end and need to be rescheduled.
     Cammon Tutoring is not responsible for interruptions caused by the client’s internet connection or equipment. 
     
     Lone Star Libraries:
     Cammon Tutoring is an independent business and is not affiliated with, sponsored by, or endorsed by Lone Star College.
3. Tutoring Packages
   1. Tutoring packages have an expiration date. The expiration is shown on the customer's dashboard and starts from the time of initial purchase.
   2. Expired unused sessions are non-refundable.
   3. Sessions are non-transferable
4. Rescheduling
   We understand that from time to time you're going to have to change sessions with limited notice. You can reschedule any session at least 24 hours before the start of the session.
   • A client will not be able to reschedule their session in less than 24 hours, and the session will be treated as a cancellation.
   • A client will be required to reschedule online sessions when they lack proper audio & video. If the client fails to reschedule at least 24 hours of the terminated session, the session will be forfeited and will not be eligible for any refund.
   • If you miss a session that has already been rescheduled and confirmed, you will forfeit that session and will not be eligible for any refund.
5. Cancellations
   • You can cancel any session at least 48 hours before the start of the session for a full refund.
   • There are no refunds for any sessions cancelled in less than 48 hours. Please see the Rescheduling section.
   • Excessive cancellations may result in termination of tutoring services.
   • If your tutor misses a session that has been booked and confirmed, you will be eligible for a full refund of that session's fee.

6. Refund Policy

   • See Cancellations & Rescheduling
   • Refunds may take 3-5 business days

7. Payment

   • All sessions are prepaid. No exceptions.
   • Cash is not an accepted payment method.
8. Grievances
   If you experience any issues during a tutoring session or are dissatisfied with the services provided, please contact us at least 7 days of the session date. We will review the grievance and may take appropriate actions, such as offering rescheduling options or other forms of support.
   No guaranteed results: Tutoring does not guarantee a particular grade, test score, admission decision, or academic outcome. Please note that submitting a grievance does not guarantee a refund. Forfeiture and Refund Exceptions
   Refunds will not be provided in the following situations:
   • Sessions that are cancelled at least 48 hours of the scheduled start time.
   • Sessions that are missed without rescheduling in advance.
   • Sessions that are rescheduled but subsequently missed.
   • Online sessions that are terminated due to lack of audio & video, and are not rescheduled at least 24 hours of the original session.
   • Sessions forfeited due to excessive cancellations, which may also result in termination of services. 
9. Conduct and safety
   Cammon Tutoring may end a session for harassment, threatening behavior, academic dishonesty, or unsafe conditions. Sessions canceled for harrassment, threatening behavior, academic dishonesty or unsafe conditions will not be refunded. 
10. Changes to Terms
    We reserve the right to change these terms at any time. The current terms and conditions will always be displayed on this website. It is your responsibility to familiarize yourself with these terms.